Mom's Hug

Terms and Conditions

Welcome to Mom's Hug, your go-to destination for all things baby-related. Before you proceed with your online shopping experience on our website and social media platforms (Instagram and Facebook), we kindly ask you to review our Terms and Conditions outlined below. By accessing our services, you agree to comply with these terms.

Agreement and Acceptance

By accessing and using Mom's Hug, you acknowledge that you have read, understood, and accepted these Terms and Conditions. If you do not agree with any part of these terms, we advise you to refrain from using our services.

Online Shopping & Baby Products

  • Product Scope: All online baby products offered for sale on our platforms are subject to availability. Mom's Hug Baby Shop holds the right to discontinue, modify, or change any product at any time without prior notice.
  • Availability: We make every effort to keep our baby products available for online purchase, but inventory is subject to change.
  • Pricing: All product prices are in local currency (INR) and include all applicable taxes. Prices are subject to change without notification at any time.
  • Order Confirmation: If you place a purchase through our website or social media platforms, you will receive an order confirmation via email or direct message.
  • Payment: We accept QR code scanning for payments or Cash on Delivery (COD). Payment must be made in full before or at the time of order delivery.

Delivery Policy

  • 24-Hour Delivery: We offer expedited 24-hour delivery options on eligible online orders to ensure you receive your baby essentials promptly.
  • Free Delivery: Free delivery is available only on select areas. Please check your delivery pincode during checkout to confirm eligibility.
  • Timelines: While we make every effort to deliver orders on time, delivery times are estimates and may occasionally be influenced by unforeseen circumstances.

Returns, Refunds, and Replacements

  • No Returns or Refunds: We maintain a strict no returns and no refunds policy on all items purchased.
  • 5-Day Replacement Only: We offer a 5-day replacement guarantee exclusively for products received in a defective, damaged, or incorrect condition. Replacement requests must be raised within 5 days of delivery.

Intellectual Property

  • All content on Mom's Hug's website and social media platforms, including photos, text, logos, and graphics, is Mom's Hug's intellectual property and is protected by copyright laws.
  • Unauthorized Use: We strongly prohibit any unauthorized use, reproduction, or distribution of our intellectual property.

Privacy Policy

  • At Mom's Hug, we respect your privacy.
  • When you visit our website or shop through Instagram and Facebook, we may collect limited personal information to process orders and provide customer support.
  • Your data is securely stored and used solely for order fulfillment, communication, and account management.
  • We do not share your information with third parties unless you give us permission.
  • Your privacy is very important to us, and we are committed to protecting your information.

Limitation of Liability

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Changes to Terms and Conditions

Mom's Hug may modify these terms and conditions at any time by posting the changes on the website. Your continued use of the website after such changes have been posted constitutes your acceptance of the new terms and conditions.

By continuing to use Mom's Hug website and social media platforms, you signify your acceptance of these Terms and Conditions. For any inquiries, delivery checks, or replacement requests, please contact us by email or phone.
Happy shopping! 💖